Because We Care
At Button SA, we want to give you, our customers, the most enjoyable shopping experience, one that will keep you coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Your Data is Secure
We are committed to protecting and respecting the privacy of our customers and website visitors. For that reason we have taken, and will continue to take, measures that protect the personal information of our clients. These details will be used exclusively for our records and will never be released to a third party or used for any other purpose other than what you have allowed.
RETURNS AND EXCHANGES
The Small Print
For all custom designed and made to order products, we will go through an approval and revision process to ensure you are completely satisfied with all aspects of the design before going into production. You are responsible for checking the colours, spelling and grammar before approval. Once we have your approval, we will proceed with production. Custom designed and made to order products therefore cannot be returned.
For returns and exchanges the customer is responsible for all shipping charges.
Refunds for returns will be processed once the returned item has been received and inspected. This could take 3-5 working days from collection or drop off. Once inspected it takes up to 5 working days for this to reflect in your account.
Kindly note returns and exchanges will not be accepted after 7 days of receiving. Please contact us within 7 days.
Refunds and returns will not be granted if the customer feels the product is not exactly like that in the picture. Colours vary by screen and monitor and vary slightly with printing batches.